Shipping policy

At Vistique, accessible at https://www.vistique.shop, we are committed to providing a reliable, transparent, and prompt delivery service for our women's clothing line. This Shipping Policy details our shipping destinations, timelines, costs, and fulfillment processes to ensure a seamless shopping experience.
1. Shipping Destinations

We ship exclusively to addresses within the United States. We do not offer international shipping at this time.

2. Shipping Rates & Charges

  • Standard Shipping: Free shipping on all orders.

  • There are no hidden fees or additional handling charges applied at checkout. All prices and transactions are processed in USD ($).

3. Order Cut-Off, Processing, and Delivery Timelines

We handle and fulfill orders on business days (Monday through Friday, excluding public holidays).

  • Order Cut-Off Time: 5:00 PM EST / Eastern Time (New York Time). Orders placed before 5:00 PM EST will begin processing the same business day. Orders placed after 5:00 PM EST will begin processing on the following business day.

  • Order Processing Time: 1 to 3 business days. During processing, your order is verified, packaged, and handed over to our shipping carriers.

  • Delivery (Transit) Time: 5 to 11 business days.

  • Total Estimated Delivery Time: 6 to 14 business days from the date your order is placed.

4. Shipping Carriers

To ensure your items arrive safely and efficiently, we partner with reliable national shipping services, including:

  • USPS
  • UPS

  • FedEx

  • DHL

  • Other trusted regional carriers

5. Order Tracking

Once your order has been dispatched from our facility, you will receive a shipping confirmation email containing your tracking number and a link to trace your package in real time. Please allow up to 24–48 hours for the carrier's tracking information to update.

6. Address Changes & Order Cancellations

If you need to change your shipping address or cancel your order, please contact us immediately at support@vistique.shop. We can update your information or cancel the order only if it has not yet entered the fulfillment process. Once an order has been processed and shipped, the shipping address cannot be modified.

7. Contact Information

If you have any questions regarding your shipment or need assistance with tracking your order, please contact our support team:

  • Store Name: Vistique


  • Support Email: support@vistique.shop

  • Phone: +1 425-954-6994

  • Support Hours: 24/7 Email Support

  • Business Address: 2529 Main St, Union Gap, WA 98903, United States