FAQs

FREQUENTLY ASKED QUESTIONS (FAQS)

Welcome to the Vistique FAQ page. Here you will find quick answers to common questions regarding ordering, shipping, returns, and payment options for our women's clothing store.

1. Ordering & Shipping

  • Where do you ship?

    We ship exclusively to addresses within the United States.

  • How much does shipping cost?

    We offer standard Free Shipping on all orders across the United States.

  • What are your order processing and delivery times?

    • Order Cut-Off Time: 5:00 PM EST (New York Time). Orders placed before this time begin processing the same business day.

    • Processing Time: 1 to 3 business days.

    • Delivery (Transit) Time: 5 to 11 business days.

  • Which shipping carriers do you use?

    We fulfill orders using trusted carriers, including USPS, UPS, FedEx, DHL, and other regional shipping services.

2. Returns & Refunds

  • What is your return window?

    You may request a return within 30 business days of receiving your package.

  • Who pays for return shipping?

    The customer is responsible for paying all return shipping costs.

  • What items are non-returnable?

    Products that are worn, washed, stained, altered, missing original tags/packaging, gift cards, customized items, or final sale items are not eligible for return. Additionally, returns without prior authorization or an uncut unboxing video demonstrating the issue will not be accepted.

  • What is required to initiate a return?

    You must email support@vistique.shop with your order details and provide an uncut unboxing video clearly showing the original sealed packaging, shipping label, and the product/defect.

  • How long does it take to process a refund?

    Once your return is received and inspected, approved refunds are processed within 5 to 10 business days back to your original payment method.

3. Payments & Security

  • What payment methods do you accept?

    We accept Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

  • What currency are prices listed in?

    All prices and transactions on our website are in US Dollars ($ USD).

4. Customer Support

  • How can I contact customer support?

    You can contact us via email at support@vistique.shop (24/7 support) or by phone at +1 425-954-6994.

    Business Address: 2529 Main St, Union Gap, WA 98903, United States.