Refund policy

At Vistique, accessible via https://www.vistique.shop, we strive to deliver high-quality women's clothing that meets your expectations. If you are not entirely satisfied with your purchase, our Return and Refund Policy outlines the clear guidelines, eligibility requirements, and steps to process a return.
This policy applies exclusively to orders delivered within the United States and is designed in compliance with United States consumer standards and Google Merchant Center guidelines.

1. Return Window

You have 30 business days from the date your order is delivered to request and initiate a return. Return requests submitted after this 30-business-day timeframe will not be accepted.

2. Eligibility Requirements

To qualify for a return, items must meet all of the following conditions:

  • Must be in new, unworn, unwashed, and unused condition.

  • Must be free of any stains, makeup, odors, cigarette smoke smell, pet hair, or visible signs of wear.

  • Must have all original tags, labels, and stickers attached.

  • Must be returned in the original, intact packaging (including boxes, wrapping, and protective materials).

  • Must include all original components, manuals, accessories, or free gifts provided with the initial purchase.

  • Must be accompanied by a clear, continuous, uncut unboxing video showing the outer sealed package, the shipping label, and the issue or defective product upon opening.

3. Ineligible Products (Non-Returnable Items)

The following products and conditions are strictly non-returnable:

  • Items that have been worn, used, washed, altered, or damaged after delivery.

  • Products with original tags, labels, or stickers removed.

  • Items returned without their original packaging, accessories, manuals, or free gifts.

  • Products with stains, odors, smoke smell, pet hair, or signs of wear.

  • Customized, personalized, or made-to-order products.

  • Clearance items, final sale items, or products marked as "Non-Returnable" (unless delivered defective or damaged).

  • Gift cards and digital products.

  • Products damaged due to misuse, negligence, accidents, or unauthorized repairs.

  • Products returned with missing parts.

  • Items returned without prior return authorization or after the 30-business-day window has expired.

  • Returns submitted without an uncut unboxing video clearly displaying the product and the issue.

4. Return Shipping Costs

  • Customer Responsibility: The customer is responsible for paying all return shipping costs. Return shipping fees are non-refundable.

  • We recommend using a trackable shipping service (such as USPS, UPS, FedEx, or DHL) to ensure your returned package reaches our facility safely. Vistique is not responsible for items that are lost or damaged in transit back to us.

5. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Support: Email our support team at support@vistique.shop within 30 business days of receiving your item.

  2. Provide Details: Include your order number, reason for return, and attach the required uncut unboxing video clearly displaying the shipping label, package condition, and the issue with the item.

  3. Receive Authorization: Once verified and approved, our support team will provide return instructions and authorization details. Returns sent without prior approval will be rejected.

  4. Ship the Product: Package the product securely in its original condition and packaging, attach your postage label, and send it to our official return address:

Vistique Return Department

2529 Main St

Union Gap, WA 98903

United States

6. Inspection & Refund Process

  • Inspection: Once your return is received at our Union Gap address, our team will inspect the item against our eligibility standards within 2 business days.

  • Approval & Processing: If approved, your refund will be issued to your original payment method within 5 to 10 business days.

  • Payment Processing Time: Please note that your financial institution or credit card provider may require additional time to post the refunded amount to your account statement.

7. Damaged, Defective, or Incorrect Orders

If your item arrives damaged, defective, or incorrect, contact us immediately at support@vistique.shop with your order number and the mandatory uncut unboxing video. We will review your claim promptly and resolve the issue.

8. Contact Information

For any questions regarding our Return & Refund Policy, please reach out to our customer support team:

  • Store Name: Vistique


  • Support Email: support@vistique.shop

  • Phone: +1 425-954-6994

  • Support Hours: 24/7 Email Support

  • Business & Return Address: 2529 Main St, Union Gap, WA 98903, United States